Terms & Conditions

 

  • All Customer Information is Stored on Third Party Software Suppliers Database and Security Maintained at a High Level.
  • A web booking should only be made for advanced bookings (we recommend 24 hours in advance of journey). 
  • By downloading and using our app or registering for our web booking you are agreeing to the terms and conditions.
  • All calls are recorded for training and monitoring purposes.
  • Our staff do there upmost to monitor web, app and email bookings for accuracy, however any information entered remains the responsibility of the registered customer. 
  • App booking times are estimated.  Please be aware these may not take into account road/traffic conditions
  • Please note that any price shown when using the booking app is per vehicle and an ESTIMATE only. Subject to availability, larger vehicles will be allocated on bookings which are for 5 or more persons. The fare will be approximately x 1.5 of the estimated fare. There are times when our larger vehicles are not available, in this case we will allocate as many standard vehicles, which carry up to and including 4 persons, to accommodate your booking request, the estimated cost is per vehicle.
  • Night Tariffs are from 23.30 until 07.00.  The last booking we except before the night Tariff is 23.15. Bookings made between 23.16 and 23.29 will be moved to 23.30.
  • Account customers need to contact IT support to have their web account activated. Please email drivers@aaa2b.co.uk and write “Web booking activation for account customer” in the subject line.
  • Please provide information in the drivers comments for airport transfers, this should include number of passengers and whether you are travelling with checked in or just hand/cabin luggage. If the information is not provided we will try to contact you, if the information is missing we will assume you are travelling with checked in luggage and will ring us on arrival in the UK (Gatwick only).  Please refer to our airport pages for arrival information. Customers are responsible for all parking charges, drop off and pick up fees when applicable to the booking.
  • Customers are responsible for requesting the correct size vehicle for their journey.  Our staff will guide you on which size vehicle is suitable for your passengers and luggage.  If you request a vehicle and the number of passengers or luggage is in excess of the vehicles capacity you will be liable for the full fare for that vehicle and the additional cost of the replacement vehicle.
  • Reasonable waiting time for passengers using our meet and greet service is considered 1 hour after the flight has landed.  Please try to inform us of any delays at the first available opportunity. We reserve the right to charge waiting  for any amount of time beyond the allocated 1 hour.  To avoid additional costs caused by delays please keep our control centre informed and we will work with you to try to avoid additional charges.
  • For non-airport pickups outside of the Horsham area we may require a deposit or pre-payment to be made. Please register a card in these cases which will secure your booking.
  • Customers are responsible for all parking, congestion and road toll fees on top of the fare unless otherwise stated.  Please contact our call centre for further information.
  • Cards will not be debited until the journey is completed, however we reserve the right to debit your card for a lost journey if our vehicle arrives and there is no passenger to collect. 
  • Some estimated prices for journey’s outside of the Horsham area may need to be reviewed by our bookings team.  If the price is incorrect our bookings team will contact you before the journey takes place and advise you of the difference.  Journey’s that start, end or pass through the Horsham area will be priced on the calibrated taxi meter (excluding airport transfers).  For full information on metered journeys please visit Horsham councils price tariff. Horsham Taxi Tariff
  • Please ensure that you cancel any web/app bookings that you do not require or you may be charged a lost journey. If you are unsure, please telephone or email our call centre who will be happy to help you.
  • Cancellations on the App or Web must be made 24 hours prior to the booking taking place.  Cancellations done within this time will be liable for the full fare. 
  • In addition to smart phone tracking your vehicle can also be tracked via your booking screen. Full details of the vehicle and its registration will be available once it has been dispatched.
  • For any technical issues or assistance please email drivers@aaa2b.co.uk and write “Web booking Support” in the subject line. For urgent issues please call 01403 242424 and our call centre will look into your issue.
  • We are committed to improving our web booking experience, if there are features you would like to see included for our future upgrades we will value your input and forward to our software suppliers.