Terms & Conditions

 

  • A web booking should only be made for advanced bookings (we recommend 24 hours in advance of journey). AAA2B Plan to release a phone app shortly to cover ASAP bookings.  Please check our website for updates and information on this service.
  • Account customers need to contact IT support to have their web account activated. Please email drivers@aaa2b.co.uk and write “Web booking activation for account customer” in the subject line.
  • Please provide information in the drivers comments for airport transfers, this should include number of passengers and whether you are travelling with checked in or just hand/cabin luggage. If the information is not provided we will try to contact you, if the information is missing we will assume you are travelling with checked in luggage and will ring us on arrival in the UK (Gatwick only).  Please refer to our airport pages for arrival information.
  • For non-airport pickups outside of the Horsham area we may require a deposit or pre-payment to be made. Please register a card in these cases which will secure your booking.
  • Cards will not be debited until the journey is completed, however we reserve the right to debit your card for a lost journey if our vehicle arrives and there is no passenger to collect. Card payments are subject to a 5% administration fee.
  • Some estimated prices for journey's outside of the Horsham area may need to be reviewed by our bookings team.  If the price is incorrect our bookings team will contact you before the journey takes place and advise you of the difference.  Journey's that start, end or pass through the Horsham area will be priced on the calibrated taxi meter (excluding airport transfers).  For full information on metered journeys please visit Horsham councils price tariff. Horsham Taxi Tariff
  • Please ensure that you cancel any web bookings that you do not require or you may be charged a lost journey. If you are unsure, please telephone or email our call centre who will be happy to help you.
  • In addition to smart phone tracking your vehicle can also be tracked via your booking screen. Full details of the vehicle and its registration will be available once it has been dispatched.
  • For any technical issues or assistance please email drivers@aaa2b.co.uk and write “Web booking Support” in the subject line. For urgent issues please call 01403 242424 and our call centre will look into your issue.
  • We are committed to improving our web booking experience, if there are features you would like to see included for our future upgrades we will value your input and forward to our software suppliers.